iTunes for Windows Vista: Distorted photos on device after syncing or blue screen error message on computer

ITUNES FOR WINDOWS VISTA: DISTORTED PHOTOS ON DEVICE AFTER SYNCING OR BLUE SCREEN ERROR MESSAGE ON COMPUTER

* Last Modified on: January 18, 2008

* Article: 306525

Issue

Windows Vista computers using Serial ATA (SATA) HD controllers may experience unexpected behavior when copying images to iPhone, iPod, or Apple TV. Some images synced from Windows Vista may have color banding or appear visually distorted. You may also see one of the following messages when syncing the image:

* "iTunes cannot copy the photo [photo name] because it cannot be displayed on the iPod."
* "The photos you are syncing cannot be encrypted."
* "Photos are not in an iPhone compatible format."

Additionally, iTunes may unexpectedly quit or become unresponsive or the computer may unexpectedly restart or show a blue screen error.

Products Affected

* All iPod models with a color display
* iPhone
* Apple TV
* iTunes 7.4.x and 7.5
* Windows Vista Home Premium 32-bit using an SATA HD controller
* Windows Vista Ultimate 32-bit using an SATA HD controller

Solution

Update to iTunes 7.6 or later (which will include the latest version of QuickTime).

If the issue continues after updating QuickTime, check to make sure you have the most recent drivers for your computer and the SATA HD controller. See this document for more information on updating drivers.

If the issue continues after updating drivers, disable ReadyBoost.

* Right-click the flash disk ReadyBoost is using and choose Properties from the shortcut menu.
* Click the ReadyBoost tab.
* Select "Do not use this device" and click OK.

If the above steps do not resolve the issue, a workaround you can use is to move the photos to a non-SATA HD and sync the images from that drive.

This document will be updated as more information becomes available.

IMPORTANT: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information. KEYWORDS: ktech kipod kipodwin kipodnano kipodnano2 kipod5 kipodnano3 kipod6 kipodtouch kiphone katv Did this article help you?

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