IPHONE AND IPOD TOUCH: HOW TO CHECK WEB-BASED EMAIL ACCOUNTS SUCH AS WINDOWS LIVE HOTMAIL
* Last Modified on: February 08, 2008
* Article: 306663
Using Mail on the iPhone or iPod touch requires an account that supports POP3 or IMAP mail. But if your email doesn't have IMAP or POP3 support, like Hotmail or MSN mail, you can still check your email using Safari. Follow these steps to check your mail with Safari:
* Press the Home button and tap Safari.
* Tap the address field at the top of the screen, type the web address (www.hotmail.com or www.msn.com for example) and tap Go. If you don't see the address field, tap the status bar at the top of the screen.
* If necessary, navigate to the login screen and then bookmark your webpage so that you can quickly return to your Hotmail or MSN email account at any time without having to retype the web address.
You can also sync your Hotmail or MSN bookmark from your computer if you use Safari on the Mac, Safari for Windows, or Internet Explorer on PC.
IMPORTANT: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information. KEYWORDS: ktech kiphone 3pty kipodtouch Did this article help you?
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Showing posts with label IPOD. Show all posts
Showing posts with label IPOD. Show all posts
Friday, February 8, 2008
iTunes displays -50 error message when syncing iPod on Windows XP
ITUNES DISPLAYS -50 ERROR MESSAGE WHEN SYNCING IPOD ON WINDOWS XP
* Last Modified on: February 01, 2008
* Article: 304996
Symptom
When trying to sync iPod, change iPod settings, or restore iPod from within iTunes you may see one of the following error messages:
* "The iPod "Customer's iPod" cannot be updated. An unknown error occurred (-50)"
* "The disk could not be read from or written to"
* "The iPod "Customer's iPod" could not be restored. An unknown error occurred (1418)
* "The required disk could not be found"
Products Affected
* iPod (all models)
* iTunes 7.x (Windows XP)
Solution 1
This symptom may be caused by an issue with the digital signing of Windows XP drivers. Following the steps below to reregister several .dll files mentioned below may resolve this issue. Before proceeding however, try to restore the iPod using the latest version of iTunes.. If you are unable to restore it or the symptom reappears, then follow the steps below:
* Disconnect the iPod from the computer and close iTunes.
* Highlight ALL of the following 10 lines of text that begin with regsvr32 and then choose COPY from the EDIT menu of your web browser:
regsvr32 /s softpub.dll
regsvr32 /s wintrust.dll
regsvr32 /s dssenh.dll
regsvr32 /s rsaenh.dll
regsvr32 /s gpkcsp.dll
regsvr32 /s sccbase.dll
regsvr32 /s slbcsp.dll
regsvr32 /s mssip32.dll
regsvr32 /s cryptdlg.dll
regsvr32 /s initpki.dll
* Open the NOTEPAD program by navigating to:
Start > All Programs > Accessories > Notepad* In Notepad, choose PASTE from the EDIT menu. NOTE: make sure that the text that appears in Notepad is the same as what is shown above.
* From the FILE menu, choose SAVE AS.
* In the FILE NAME: field type appleipod.bat and save the file to the Desktop.
* Close Notepad and locate the appleipod.bat file. It should appear on the Desktop with the icon shown below:
* Double-click the file and you will see a black window appear on the screen for about a minute. Wait until the window automatically disappears and proceed to the next step.
* The appleipod.bat file can be deleted at this time.
* Open iTunes and connect the iPod.
* When the iPod appears in iTunes, restore the iPod and resync your content.
Note: Because some malware may unregister the .dll files, make sure you have the most recent updates to your anti-virus software and then do a full scan of your files.
Solution 2
This symptom may also be caused by software applications which change the appearance of Windows XP. Try deleting or removing any third-party Windows OS skins, Windows themes, or desktop mods that are installed to resolve the iTunes Error -50 issue when syncing your iPod to Windows XP.
Related Document
304820: "iTunes displays (-50) error when using iPod shuffle (Second Generation) with Windows 2000"
304508: "Error 1415, 1417, 1418, or 1428: Cannot restore or update iPod in iTunes 7 or later"
IMPORTANT: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website. Please contact the vendor for additional information. KEYWORDS: ktech kituneswin ktech kipodwin kipod4 kipodphoto kipodmini kipodmini2 kshuffle kshuffle2 kipodnano kipodnano2 kipodnano3 kipod5 kipod6 kwindows kwinxp Did this article help you?
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Copyright © 2008 Apple Inc. All rights reserved. Terms of Use | Privacy Policy
* Last Modified on: February 01, 2008
* Article: 304996
Symptom
When trying to sync iPod, change iPod settings, or restore iPod from within iTunes you may see one of the following error messages:
* "The iPod "Customer's iPod" cannot be updated. An unknown error occurred (-50)"
* "The disk could not be read from or written to"
* "The iPod "Customer's iPod" could not be restored. An unknown error occurred (1418)
* "The required disk could not be found"
Products Affected
* iPod (all models)
* iTunes 7.x (Windows XP)
Solution 1
This symptom may be caused by an issue with the digital signing of Windows XP drivers. Following the steps below to reregister several .dll files mentioned below may resolve this issue. Before proceeding however, try to restore the iPod using the latest version of iTunes.. If you are unable to restore it or the symptom reappears, then follow the steps below:
* Disconnect the iPod from the computer and close iTunes.
* Highlight ALL of the following 10 lines of text that begin with regsvr32 and then choose COPY from the EDIT menu of your web browser:
regsvr32 /s softpub.dll
regsvr32 /s wintrust.dll
regsvr32 /s dssenh.dll
regsvr32 /s rsaenh.dll
regsvr32 /s gpkcsp.dll
regsvr32 /s sccbase.dll
regsvr32 /s slbcsp.dll
regsvr32 /s mssip32.dll
regsvr32 /s cryptdlg.dll
regsvr32 /s initpki.dll
* Open the NOTEPAD program by navigating to:
Start > All Programs > Accessories > Notepad* In Notepad, choose PASTE from the EDIT menu. NOTE: make sure that the text that appears in Notepad is the same as what is shown above.
* From the FILE menu, choose SAVE AS.
* In the FILE NAME: field type appleipod.bat and save the file to the Desktop.
* Close Notepad and locate the appleipod.bat file. It should appear on the Desktop with the icon shown below:
* Double-click the file and you will see a black window appear on the screen for about a minute. Wait until the window automatically disappears and proceed to the next step.* The appleipod.bat file can be deleted at this time.
* Open iTunes and connect the iPod.
* When the iPod appears in iTunes, restore the iPod and resync your content.
Note: Because some malware may unregister the .dll files, make sure you have the most recent updates to your anti-virus software and then do a full scan of your files.
Solution 2
This symptom may also be caused by software applications which change the appearance of Windows XP. Try deleting or removing any third-party Windows OS skins, Windows themes, or desktop mods that are installed to resolve the iTunes Error -50 issue when syncing your iPod to Windows XP.
Related Document
304820: "iTunes displays (-50) error when using iPod shuffle (Second Generation) with Windows 2000"
304508: "Error 1415, 1417, 1418, or 1428: Cannot restore or update iPod in iTunes 7 or later"
IMPORTANT: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website. Please contact the vendor for additional information. KEYWORDS: ktech kituneswin ktech kipodwin kipod4 kipodphoto kipodmini kipodmini2 kshuffle kshuffle2 kipodnano kipodnano2 kipodnano3 kipod5 kipod6 kwindows kwinxp Did this article help you?
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Copyright © 2008 Apple Inc. All rights reserved. Terms of Use | Privacy Policy
iPhone & iPhone touch: How to check web-based email accounts such as Windows Live Hotmail
IPHONE & IPHONE TOUCH: HOW TO CHECK WEB-BASED EMAIL ACCOUNTS SUCH AS WINDOWS LIVE HOTMAIL
* Last Modified on: December 28, 2007
* Article: 306663
Using Mail on the iPhone or iPod touch requires an account that supports POP3 or IMAP mail. But if your email doesn't have IMAP or POP3 support, like Hotmail or MSN mail, you can still check your email using Safari. Follow these steps to check your mail with Safari:
* Press the Home button and tap Safari.
* Tap the address field at the top of the screen, type the web address (www.hotmail.com or www.msn.com for example) and tap Go. If you don't see the address field, tap the status bar at the top of the screen.
* If necessary, navigate to the login screen and then bookmark your webpage so that you can quickly return to your Hotmail or MSN email account at any time without having to retype the web address.
You can also sync your Hotmail or MSN bookmark from your computer if you use Safari on the Mac, Safari for Windows, or Internet Explorer on PC.
IMPORTANT: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information. KEYWORDS: ktech kiphone 3pty kipodtouch Did this article help you?
It solved my issue...
Tell us what works for you.
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Copyright © 2008 Apple Inc. All rights reserved. Terms of Use | Privacy Policy
* Last Modified on: December 28, 2007
* Article: 306663
Using Mail on the iPhone or iPod touch requires an account that supports POP3 or IMAP mail. But if your email doesn't have IMAP or POP3 support, like Hotmail or MSN mail, you can still check your email using Safari. Follow these steps to check your mail with Safari:
* Press the Home button and tap Safari.
* Tap the address field at the top of the screen, type the web address (www.hotmail.com or www.msn.com for example) and tap Go. If you don't see the address field, tap the status bar at the top of the screen.
* If necessary, navigate to the login screen and then bookmark your webpage so that you can quickly return to your Hotmail or MSN email account at any time without having to retype the web address.
You can also sync your Hotmail or MSN bookmark from your computer if you use Safari on the Mac, Safari for Windows, or Internet Explorer on PC.
IMPORTANT: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information. KEYWORDS: ktech kiphone 3pty kipodtouch Did this article help you?
It solved my issue...
Tell us what works for you.
It's good, but...
Report typos, inaccuracies, etc.
It wasn't helpful...
Tell us what would have helped. Home > Support
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Copyright © 2008 Apple Inc. All rights reserved. Terms of Use | Privacy Policy
iPhone and iPod touch: Not able to check Gmail after updating to iTunes 7.6
IPHONE AND IPOD TOUCH: NOT ABLE TO CHECK GMAIL AFTER UPDATING TO ITUNES 7.6
* Last Modified on: February 06, 2008
* Article: 307426
Issue Or Symptom
If you have iTunes 7.5 and sync your Gmail POP settings to your iPhone or iPod touch with software version 1.1.3, updating to iTunes 7.6 may result in not being able to check mail on your Gmail account because the POP account settings were not changed to IMAP. You may see the following error message: "Cannot Get Mail
The connection to the server "imap.gmail.com" failed"
Products Affected
* iPhone
* iPod touch
* iTunes 7.5
* iTunes 7.6
Solution
To prevent this, update to the latest version of iTunes such as iTunes 7.6 or later, prior to updating your iPhone or iPod touch to software version 1.1.3 or higher and then sync your Gmail account settings to the iPhone.
Use these steps if you have already updated your iPhone or iPod touch to software version 1.1.3 and are experiencing issues with your Gmail account after updating from iTunes 7.5 to iTunes 7.6:
* Delete the Gmail account on the iPhone. Choose Settings > Mail > your Gmail account and tap Delete Account.
* Connect the device to the computer and select it in iTunes.
* Click the "Info" tab and scroll down to the Advanced section.
* Select the checkbox for Mail Accounts under "Replace Information on this iPhone" or "Replace Information on this iPod touch" depending on your device and then sync your device using iTunes 7.6 or higher to re-create your Gmail account settings. You will need to re-enter your Gmail account password on the device.
KEYWORDS: ktech kipodtouch kiphone kitunes kituneswin Did this article help you?
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Copyright © 2008 Apple Inc. All rights reserved. Terms of Use | Privacy Policy
* Last Modified on: February 06, 2008
* Article: 307426
Issue Or Symptom
If you have iTunes 7.5 and sync your Gmail POP settings to your iPhone or iPod touch with software version 1.1.3, updating to iTunes 7.6 may result in not being able to check mail on your Gmail account because the POP account settings were not changed to IMAP. You may see the following error message: "Cannot Get Mail
The connection to the server "imap.gmail.com" failed"
Products Affected
* iPhone
* iPod touch
* iTunes 7.5
* iTunes 7.6
Solution
To prevent this, update to the latest version of iTunes such as iTunes 7.6 or later, prior to updating your iPhone or iPod touch to software version 1.1.3 or higher and then sync your Gmail account settings to the iPhone.
Use these steps if you have already updated your iPhone or iPod touch to software version 1.1.3 and are experiencing issues with your Gmail account after updating from iTunes 7.5 to iTunes 7.6:
* Delete the Gmail account on the iPhone. Choose Settings > Mail > your Gmail account and tap Delete Account.
* Connect the device to the computer and select it in iTunes.
* Click the "Info" tab and scroll down to the Advanced section.
* Select the checkbox for Mail Accounts under "Replace Information on this iPhone" or "Replace Information on this iPod touch" depending on your device and then sync your device using iTunes 7.6 or higher to re-create your Gmail account settings. You will need to re-enter your Gmail account password on the device.
KEYWORDS: ktech kipodtouch kiphone kitunes kituneswin Did this article help you?
It solved my issue...
Tell us what works for you.
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Report typos, inaccuracies, etc.
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Copyright © 2008 Apple Inc. All rights reserved. Terms of Use | Privacy Policy
iPhone and iPod touch: Setting up VPN
IPHONE AND IPOD TOUCH: SETTING UP VPN
* Last Modified on: February 07, 2008
* Article: 305827
VPNs (virtual private networks) are often used within organizations to allow you to communicate private information securely over a non-private network. You may need to configure VPN, for example, to access your work email on iPhone or iPod touch.*
iPhone or iPod touch* can connect to VPNs that use the L2TP or PPTP protocol. VPN works over both Wi-Fi and EDGE network connections.
CONFIGURE VPN
Choose General > Network > VPN and tap Settings. Ask your network administrator which settings to use. In most cases, if you've set up VPN on your computer, you can use the same VPN settings for iPhone or iPod touch.*
TURN VPN ON OR OFF
Once you've entered VPN settings, a VPN switch appears at the top level of the Settings list.
Tap Settings and turn VPN on or off.
* Last Modified on: February 07, 2008
* Article: 305827
VPNs (virtual private networks) are often used within organizations to allow you to communicate private information securely over a non-private network. You may need to configure VPN, for example, to access your work email on iPhone or iPod touch.*
iPhone or iPod touch* can connect to VPNs that use the L2TP or PPTP protocol. VPN works over both Wi-Fi and EDGE network connections.
CONFIGURE VPN
Choose General > Network > VPN and tap Settings. Ask your network administrator which settings to use. In most cases, if you've set up VPN on your computer, you can use the same VPN settings for iPhone or iPod touch.*
TURN VPN ON OR OFF
Once you've entered VPN settings, a VPN switch appears at the top level of the Settings list.
Tap Settings and turn VPN on or off.
Unable to use Wi-Fi with iPhone or iPod touch because there's no Wi-Fi address listed for the device
UNABLE TO USE WI-FI WITH IPHONE OR IPOD TOUCH BECAUSE THERE\'S NO WI-FI ADDRESS LISTED FOR THE DEVICE
* Last Modified on: February 06, 2008
* Article: 306067
Symptom
* iPhone or iPod touch appear to be connected to a Wi-Fi network but cannot use Wi-Fi for checking email, surfing the Internet, or other data transactions.
AND
* On the device, when you tap Settings > Wi-Fi and then tap
next to the network, no values or entries for IP Address, Subnet Mask, Router, or DNS appear.
AND
* The device shows no Wi-Fi address (Tap Settings > General > About and scroll down to Wi-Fi Address).
This can happen if, during the initial setup of the iPhone or iPod touch, no Wi-Fi address was registered. So while the device can attach to different Wi-Fi networks, it will not be able to retrieve an IP address because the Wi-Fi router doesn't see a Wi-Fi address from the device.
Products Affected
* iPhone
* iPod touch
Solution
First, sync your iPhone or iPod touch to iTunes in order to backup your user info, Contacts, Calendar, and other data. Then, try the following steps in order.
Step One
On the device, tap Settings > General > Reset > Erase All Content and Settings. Check to see if the device now displays the Wi-Fi address (tap Settings > General > About and scroll down to Wi-Fi Address). If there is a Wi-Fi Address, then you're done with these steps and can resync your settings and your media using iTunes.
If there's still no Wi-Fi Address, then continue to Step Two.
Step Two
* Restore the iPhone or iPod touch software (this erases all data on the device) using iTunes (see KB article #305744" for additional assistance).
* After the restore is complete, sync your previous settings (mail settings, text messages, notes, call history, contact favorites, etc.).
* Now verify if your device shows a Wi-Fi address (tap Settings > General > About and scroll down to Wi-Fi Address).
If there is a Wi-Fi address, then you're done with these steps. If there is no Wi-Fi address, then continue to Step Three.
Step Three
If there is no Wi-Fi address listed after doing the above steps, then your iPhone or iPod touch may need to be repaired. Take your device to an Apple retail store near you or contact Apple technical support. See the iPhone Service FAQ for additional service information.
* Last Modified on: February 06, 2008
* Article: 306067
Symptom
* iPhone or iPod touch appear to be connected to a Wi-Fi network but cannot use Wi-Fi for checking email, surfing the Internet, or other data transactions.
AND
* On the device, when you tap Settings > Wi-Fi and then tap
next to the network, no values or entries for IP Address, Subnet Mask, Router, or DNS appear. AND
* The device shows no Wi-Fi address (Tap Settings > General > About and scroll down to Wi-Fi Address).
This can happen if, during the initial setup of the iPhone or iPod touch, no Wi-Fi address was registered. So while the device can attach to different Wi-Fi networks, it will not be able to retrieve an IP address because the Wi-Fi router doesn't see a Wi-Fi address from the device.
Products Affected
* iPhone
* iPod touch
Solution
First, sync your iPhone or iPod touch to iTunes in order to backup your user info, Contacts, Calendar, and other data. Then, try the following steps in order.
Step One
On the device, tap Settings > General > Reset > Erase All Content and Settings. Check to see if the device now displays the Wi-Fi address (tap Settings > General > About and scroll down to Wi-Fi Address). If there is a Wi-Fi Address, then you're done with these steps and can resync your settings and your media using iTunes.
If there's still no Wi-Fi Address, then continue to Step Two.
Step Two
* Restore the iPhone or iPod touch software (this erases all data on the device) using iTunes (see KB article #305744" for additional assistance).
* After the restore is complete, sync your previous settings (mail settings, text messages, notes, call history, contact favorites, etc.).
* Now verify if your device shows a Wi-Fi address (tap Settings > General > About and scroll down to Wi-Fi Address).
If there is a Wi-Fi address, then you're done with these steps. If there is no Wi-Fi address, then continue to Step Three.
Step Three
If there is no Wi-Fi address listed after doing the above steps, then your iPhone or iPod touch may need to be repaired. Take your device to an Apple retail store near you or contact Apple technical support. See the iPhone Service FAQ for additional service information.
Friday, February 1, 2008
iPhone and iPod touch: About the purging feature for cached email
IPHONE AND IPOD TOUCH: ABOUT THE PURGING FEATURE FOR CACHED EMAIL
* Last Modified on: January 31, 2008
* Article: 306045
iPhone and iPod touch have the ability to purge cached emails via Settings > Mail > Show Recent Messages. Note that this only affects the local copies of messages on iPhone and iPod touch and does not affect messages on the server. For additional details, see below.
When storing POP or IMAP email messages on your iPhone or iPod touch (i.e. emails stored in Sent, Drafts, and Trash folders), the purge feature for your IMAP and POP email accounts will start purging email messages on the device (throwing out the oldest cached email messages) once the limit has been reached for those folders.
The purge setting can be adjusted in the Settings > Mail under Messages: Show Recent Messages settings. Current allowed values for Show Recent Messages can be set to 25, 50, 75, 100, and 200 Recent Messages. The number of emails displayed in your Inbox also applies to the purge feature and affects all POP and IMAP email accounts configured on the device.
For example, if the Mail settings are configured to "Show 25 Recent Messages", the Sent, Drafts, and Trash folders for all of the POP and IMAP email accounts will start purging the oldest cached email messages in those folders when they go over 25 messages. NOTES
* The default setting on iPhone or iPod touch for POP accounts is to keep mail on the server. If you have changed the default setting on the iPhone then the mail will only be stored on your iPhone.
* If you have the "Remove Deleted Messages" option set to Never, the purge feature will still remove messages from the device based on the Show Recent Messages setting described above, but the messages are still available on the server.
KEYWORDS: ktech kiphone kipodtouch Did this article help you?
It solved my issue...
Tell us what works for you.
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Copyright © 2008 Apple Inc. All rights reserved. Terms of Use | Privacy Policy
* Last Modified on: January 31, 2008
* Article: 306045
iPhone and iPod touch have the ability to purge cached emails via Settings > Mail > Show Recent Messages. Note that this only affects the local copies of messages on iPhone and iPod touch and does not affect messages on the server. For additional details, see below.
When storing POP or IMAP email messages on your iPhone or iPod touch (i.e. emails stored in Sent, Drafts, and Trash folders), the purge feature for your IMAP and POP email accounts will start purging email messages on the device (throwing out the oldest cached email messages) once the limit has been reached for those folders.
The purge setting can be adjusted in the Settings > Mail under Messages: Show Recent Messages settings. Current allowed values for Show Recent Messages can be set to 25, 50, 75, 100, and 200 Recent Messages. The number of emails displayed in your Inbox also applies to the purge feature and affects all POP and IMAP email accounts configured on the device.
For example, if the Mail settings are configured to "Show 25 Recent Messages", the Sent, Drafts, and Trash folders for all of the POP and IMAP email accounts will start purging the oldest cached email messages in those folders when they go over 25 messages. NOTES
* The default setting on iPhone or iPod touch for POP accounts is to keep mail on the server. If you have changed the default setting on the iPhone then the mail will only be stored on your iPhone.
* If you have the "Remove Deleted Messages" option set to Never, the purge feature will still remove messages from the device based on the Show Recent Messages setting described above, but the messages are still available on the server.
KEYWORDS: ktech kiphone kipodtouch Did this article help you?
It solved my issue...
Tell us what works for you.
It's good, but...
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Copyright © 2008 Apple Inc. All rights reserved. Terms of Use | Privacy Policy
Thursday, January 31, 2008
Frequently Asked Questions (FAQ) for purchased movies
FREQUENTLY ASKED QUESTIONS (FAQ) FOR PURCHASED MOVIES
* Last Modified on: January 31, 2008
* Article: 304277
For information about iTunes Store movie rentals, read the iTunes Store Movie Rental FAQ.
* What regions are movies available for purchase?
* What are the minimum hardware and software requirements to purchase and play a movie?
* What iPod models will play movies?
* How much does a movie cost?
* How large is the average movie?
* How long will it take to download?
* Are previews available?
* What are the usage rights with movies?
* How does that backup experience work with movies?
* What is the scope of MPAA rating offerings?
* Will iTunes parental controls filter for this?
* What is the aspect ratio? Is there widescreen vs fullscreen? Can you choose?
* Will I notice a difference when I play a higher-resolution video on an iPod?
* Is there a limit to the number of movies I can store to an iPod or Apple TV?
* Are there chapter markers in the movies? Are they supported on iPod and/or iTunes?
* Can I watch downloaded movies on TV? How?
* Is the movie file size listed on the iTunes Store?
* Can you begin playback while the movie is downloading?
* Can I watch the movie in QuickTime Player?
* Do movies support surround sound?
* Can I listen to the audio of a movie through AirTunes technology with an AirPort Express?
* Can I use my iTunes Gift Card for purchasing a movie?
* If I buy a new iPod with video capability or an Apple TV, will I have to purchase the movie again?
What regions are movies available for purchase?
U.S. only.
What are the minimum hardware and software requirements to purchase and play a movie?
MAC
* iTunes 7.6 or later
* QuickTime 7.4 or later
* Mac OS X version 10.3.9 or later
* Macintosh with a 1GHz PowerPC G4 processor or better
* At least 256MB of RAM
* At least 16MB of Video RAM
* Broadband Internet connection (DSL/Cable/LAN)
PC
* iTunes 7.6 or later
* QuickTime 7.4 or later (included with iTunes 7.6 for Windows)
* 32-bit editions of Windows XP Service Pack 2 or Vista
* 64-bit editions of Windows Vista
* 2GHz Pentium class Windows-compatible PC
* At least 512MB of RAM
* At least 32MB of video RAM
* Broadband Internet connection (DSL/Cable/LAN)
What iPod models will play movies?
Movies can be played on iPhone, iPod touch, iPod classic, iPod nano (3rd generation), or iPod (5th generation).
Note: Rented movies are not supported on iPod (5th generation).
How much does a movie cost?
Movies typically range from $14.99 for new releases to $9.99 for most other movies.
How large is the average movie?
A 2-hour movie is about 1.5 GB.
How long will it take to download?
Depending on connection speeds, a standard movie could take anywhere between 20 minutes and 3 hours to download.
Are previews available?
The iTunes Store offers the ability to view a trailer for each movie.
What are the usage rights with movies?
You can transfer to five computers, sync with all the iPods you own, and burn to DVD for data archiving purposes only (not for DVD playback). You can also sync to up to five Apple TVs which don't count as one of your five computers.
How does that backup experience work with movies?
You can back up a movie with a DVD or hard drive. If you back up to a DVD, you can use the iTunes Backup feature, that will lead you through the backup process (choose FILE > BACKUP to Disc). To back up to an external hard drive, you simply drag the source movie files to the hard drive icon on your desktop or in My Computer.
What is the scope of MPAA rating offerings?
The iTunes Store uses the MPAA film rating system instituted by the Motion Picture Association of America. Movies from Rated G to Rated R are offered. There is also unrated content. No NC-17 rated movies are offered on the iTunes Store.
Will iTunes parental controls filter for this?
Parental controls set with the iTunes Store can be used to limit the purchase and preview of store content to a specified MPAA rating (example PG-13 and below).
What is the aspect ratio? Is there widescreen vs fullscreen? Can you choose?
The aspect ratio will vary.
Will I notice a difference when I play a higher-resolution video on an iPod?
Because iPod screens are smaller, you may not see a difference when viewing a higher resolution video on an iPod. However, you generally will notice a difference when viewing in iTunes on a larger monitor or when displaying video on TV.
Is there a limit to the number of movies I can store to an iPod or Apple TV?
The number of movies is limited by the available space on the iPod or Apple TV, and will vary by use.
Are there chapter markers in the movies? Are they supported on iPod and/or iTunes?
Chapters are supported on both the iPod and on iTunes, given that the file has chapter markers. The iTunes client has a new Chapters menu when the currently selected movie has chapters. On the iPod, the Next/Fast-forward and Previous/Rewind buttons will move you between chapters.
Can I watch downloaded movies on TV? How?
Yes, if you have a widescreen enhanced definition or high definition TV and a network with broadband Internet access, you can use Apple TV to easily view movies from your Mac or PC's iTunes library.
You can also connect your computer to your TV via audio and video cables. To connect audio, you simply get a Miniplug-to-RCA stereo audio cable and connect your headphone jack on your computer to the audio input on your TV or stereo (red for left and white for right audio channels). For video, if you have an S-video connection on your computer, you use an S-video cable to connect to the RCA jacks on your TV. If you have a VGA or DVI connection on your TV and your computer, you may be able to connect the display like a monitor. Check the TV and computer documentation for more information.
You can also display the movie on TV using the iPod and either the Apple iPod AV cable or the Universal Dock with an S-video and audio cable (see iPod: TV Out support for more information).
Is the movie file size listed on the iTunes Store?
Yes
Can you begin playback while the movie is downloading?
Yes. How quickly playback begins depends on the on the speed of your Internet connection.
Can I watch the movie in QuickTime Player?
Yes.
Do movies support surround sound?
Yes. Movies include audio which is encoded using Dolby Surround which delivers multichannel audio when played using Dolby Pro Logic systems.
Can I listen to the audio of a movie through AirTunes technology with an AirPort Express?
No.
Can I use my iTunes Gift Card for purchasing a movie?
Yes.
If I buy a new iPod with video capability or an Apple TV, will I have to purchase the movie again?
No. KEYWORDS: ktech kitunes kituneswin kipod5 kipod6 kipodnano3 kitms kfaq katv Did this article help you?
It solved my issue...
Tell us what works for you.
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Copyright © 2008 Apple Inc. All rights reserved. Terms of Use | Privacy Policy
* Last Modified on: January 31, 2008
* Article: 304277
For information about iTunes Store movie rentals, read the iTunes Store Movie Rental FAQ.
* What regions are movies available for purchase?
* What are the minimum hardware and software requirements to purchase and play a movie?
* What iPod models will play movies?
* How much does a movie cost?
* How large is the average movie?
* How long will it take to download?
* Are previews available?
* What are the usage rights with movies?
* How does that backup experience work with movies?
* What is the scope of MPAA rating offerings?
* Will iTunes parental controls filter for this?
* What is the aspect ratio? Is there widescreen vs fullscreen? Can you choose?
* Will I notice a difference when I play a higher-resolution video on an iPod?
* Is there a limit to the number of movies I can store to an iPod or Apple TV?
* Are there chapter markers in the movies? Are they supported on iPod and/or iTunes?
* Can I watch downloaded movies on TV? How?
* Is the movie file size listed on the iTunes Store?
* Can you begin playback while the movie is downloading?
* Can I watch the movie in QuickTime Player?
* Do movies support surround sound?
* Can I listen to the audio of a movie through AirTunes technology with an AirPort Express?
* Can I use my iTunes Gift Card for purchasing a movie?
* If I buy a new iPod with video capability or an Apple TV, will I have to purchase the movie again?
What regions are movies available for purchase?
U.S. only.
What are the minimum hardware and software requirements to purchase and play a movie?
MAC
* iTunes 7.6 or later
* QuickTime 7.4 or later
* Mac OS X version 10.3.9 or later
* Macintosh with a 1GHz PowerPC G4 processor or better
* At least 256MB of RAM
* At least 16MB of Video RAM
* Broadband Internet connection (DSL/Cable/LAN)
PC
* iTunes 7.6 or later
* QuickTime 7.4 or later (included with iTunes 7.6 for Windows)
* 32-bit editions of Windows XP Service Pack 2 or Vista
* 64-bit editions of Windows Vista
* 2GHz Pentium class Windows-compatible PC
* At least 512MB of RAM
* At least 32MB of video RAM
* Broadband Internet connection (DSL/Cable/LAN)
What iPod models will play movies?
Movies can be played on iPhone, iPod touch, iPod classic, iPod nano (3rd generation), or iPod (5th generation).
Note: Rented movies are not supported on iPod (5th generation).
How much does a movie cost?
Movies typically range from $14.99 for new releases to $9.99 for most other movies.
How large is the average movie?
A 2-hour movie is about 1.5 GB.
How long will it take to download?
Depending on connection speeds, a standard movie could take anywhere between 20 minutes and 3 hours to download.
Are previews available?
The iTunes Store offers the ability to view a trailer for each movie.
What are the usage rights with movies?
You can transfer to five computers, sync with all the iPods you own, and burn to DVD for data archiving purposes only (not for DVD playback). You can also sync to up to five Apple TVs which don't count as one of your five computers.
How does that backup experience work with movies?
You can back up a movie with a DVD or hard drive. If you back up to a DVD, you can use the iTunes Backup feature, that will lead you through the backup process (choose FILE > BACKUP to Disc). To back up to an external hard drive, you simply drag the source movie files to the hard drive icon on your desktop or in My Computer.
What is the scope of MPAA rating offerings?
The iTunes Store uses the MPAA film rating system instituted by the Motion Picture Association of America. Movies from Rated G to Rated R are offered. There is also unrated content. No NC-17 rated movies are offered on the iTunes Store.
Will iTunes parental controls filter for this?
Parental controls set with the iTunes Store can be used to limit the purchase and preview of store content to a specified MPAA rating (example PG-13 and below).
What is the aspect ratio? Is there widescreen vs fullscreen? Can you choose?
The aspect ratio will vary.
Will I notice a difference when I play a higher-resolution video on an iPod?
Because iPod screens are smaller, you may not see a difference when viewing a higher resolution video on an iPod. However, you generally will notice a difference when viewing in iTunes on a larger monitor or when displaying video on TV.
Is there a limit to the number of movies I can store to an iPod or Apple TV?
The number of movies is limited by the available space on the iPod or Apple TV, and will vary by use.
Are there chapter markers in the movies? Are they supported on iPod and/or iTunes?
Chapters are supported on both the iPod and on iTunes, given that the file has chapter markers. The iTunes client has a new Chapters menu when the currently selected movie has chapters. On the iPod, the Next/Fast-forward and Previous/Rewind buttons will move you between chapters.
Can I watch downloaded movies on TV? How?
Yes, if you have a widescreen enhanced definition or high definition TV and a network with broadband Internet access, you can use Apple TV to easily view movies from your Mac or PC's iTunes library.
You can also connect your computer to your TV via audio and video cables. To connect audio, you simply get a Miniplug-to-RCA stereo audio cable and connect your headphone jack on your computer to the audio input on your TV or stereo (red for left and white for right audio channels). For video, if you have an S-video connection on your computer, you use an S-video cable to connect to the RCA jacks on your TV. If you have a VGA or DVI connection on your TV and your computer, you may be able to connect the display like a monitor. Check the TV and computer documentation for more information.
You can also display the movie on TV using the iPod and either the Apple iPod AV cable or the Universal Dock with an S-video and audio cable (see iPod: TV Out support for more information).
Is the movie file size listed on the iTunes Store?
Yes
Can you begin playback while the movie is downloading?
Yes. How quickly playback begins depends on the on the speed of your Internet connection.
Can I watch the movie in QuickTime Player?
Yes.
Do movies support surround sound?
Yes. Movies include audio which is encoded using Dolby Surround which delivers multichannel audio when played using Dolby Pro Logic systems.
Can I listen to the audio of a movie through AirTunes technology with an AirPort Express?
No.
Can I use my iTunes Gift Card for purchasing a movie?
Yes.
If I buy a new iPod with video capability or an Apple TV, will I have to purchase the movie again?
No. KEYWORDS: ktech kitunes kituneswin kipod5 kipod6 kipodnano3 kitms kfaq katv Did this article help you?
It solved my issue...
Tell us what works for you.
It's good, but...
Report typos, inaccuracies, etc.
It wasn't helpful...
Tell us what would have helped. Home > Support
Visit the Apple Store online (1-800-MY-APPLE), visit a retail location, or find a reseller.
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Copyright © 2008 Apple Inc. All rights reserved. Terms of Use | Privacy Policy
Frequently Asked Questions (FAQ) for Movies
FREQUENTLY ASKED QUESTIONS (FAQ) FOR MOVIES
* Last Modified on: January 30, 2008
* Article: 304277
For information about iTunes Store movie rentals, read the iTunes Store Movie Rental FAQ.
* What regions are movies available for purchase?
* What are the minimum hardware and software requirements to purchase and play a movie?
* What iPod models will play movies?
* How much does a movie cost?
* How large is the average movie?
* How long will it take to download?
* Are previews available?
* What are the usage rights with movies?
* How does that backup experience work with movies?
* What is the scope of MPAA rating offerings?
* Will iTunes parental controls filter for this?
* What is the aspect ratio? Is there widescreen vs fullscreen? Can you choose?
* Will I notice a difference when I play a higher-resolution video on an iPod?
* Is there a limit to the number of movies I can store to an iPod or Apple TV?
* Are there chapter markers in the movies? Are they supported on iPod and/or iTunes?
* Can I watch downloaded movies on TV? How?
* Is the movie file size listed on the iTunes Store?
* Can you begin playback while the movie is downloading?
* Can I watch the movie in QuickTime Player?
* Do movies support surround sound?
* Can I listen to the audio of a movie through AirTunes technology with an AirPort Express?
* Can I use my iTunes Gift Card for purchasing a movie?
* If I buy a new iPod with video capability or an Apple TV, will I have to purchase the movie again?
What regions are movies available for purchase?
U.S. only.
What are the minimum hardware and software requirements to purchase and play a movie?
MAC
* iTunes 7.6 or later
* QuickTime 7.4 or later
* Mac OS X version 10.3.9 or later
* Macintosh with a 1GHz PowerPC G4 processor or better
* At least 256MB of RAM
* At least 16MB of Video RAM
* Broadband Internet connection (DSL/Cable/LAN)
PC
* iTunes 7.6 or later
* QuickTime 7.4 or later (included with iTunes 7.6 for Windows)
* 32-bit editions of Windows XP Service Pack 2 or Vista
* 64-bit editions of Windows Vista
* 2GHz Pentium class Windows-compatible PC
* At least 512MB of RAM
* At least 32MB of video RAM
* Broadband Internet connection (DSL/Cable/LAN)
What iPod models will play movies?
Movies can be played on iPhone, iPod touch, iPod classic, iPod nano (3rd generation), or iPod (5th generation).
Note: Rented movies are not supported on iPod (5th generation).
How much does a movie cost?
Movies typically range from $14.99 for new releases to $9.99 for most other movies.
How large is the average movie?
A 2-hour movie is about 1.5 GB.
How long will it take to download?
Depending on connection speeds, a standard movie could take anywhere between 20 minutes and 3 hours to download.
Are previews available?
The iTunes Store offers the ability to view a trailer for each movie.
What are the usage rights with movies?
You can transfer to five computers, sync with all the iPods you own, and burn to DVD for data archiving purposes only (not for DVD playback). You can also sync to up to five Apple TVs which don't count as one of your five computers.
How does that backup experience work with movies?
You can back up a movie with a DVD or hard drive. If you back up to a DVD, you can use the iTunes Backup feature, that will lead you through the backup process (choose FILE > BACKUP to Disc). To back up to an external hard drive, you simply drag the source movie files to the hard drive icon on your desktop or in My Computer.
What is the scope of MPAA rating offerings?
The iTunes Store uses the MPAA film rating system instituted by the Motion Picture Association of America. Movies from Rated G to Rated R are offered. There is also unrated content. No NC-17 rated movies are offered on the iTunes Store.
Will iTunes parental controls filter for this?
Parental controls set with the iTunes Store can be used to limit the purchase and preview of store content to a specified MPAA rating (example PG-13 and below).
What is the aspect ratio? Is there widescreen vs fullscreen? Can you choose?
The aspect ratio will vary.
Will I notice a difference when I play a higher-resolution video on an iPod?
Because iPod screens are smaller, you may not see a difference when viewing a higher resolution video on an iPod. However, you generally will notice a difference when viewing in iTunes on a larger monitor or when displaying video on TV.
Is there a limit to the number of movies I can store to an iPod or Apple TV?
The number of movies is limited by the available space on the iPod or Apple TV, and will vary by use.
Are there chapter markers in the movies? Are they supported on iPod and/or iTunes?
Chapters are supported on both the iPod and on iTunes, given that the file has chapter markers. The iTunes client has a new Chapters menu when the currently selected movie has chapters. On the iPod, the Next/Fast-forward and Previous/Rewind buttons will move you between chapters.
Can I watch downloaded movies on TV? How?
Yes, if you have a widescreen enhanced definition or high definition TV and a network with broadband Internet access, you can use Apple TV to easily view movies from your Mac or PC's iTunes library.
You can also connect your computer to your TV via audio and video cables. To connect audio, you simply get a Miniplug-to-RCA stereo audio cable and connect your headphone jack on your computer to the audio input on your TV or stereo (red for left and white for right audio channels). For video, if you have an S-video connection on your computer, you use an S-video cable to connect to the RCA jacks on your TV. If you have a VGA or DVI connection on your TV and your computer, you may be able to connect the display like a monitor. Check the TV and computer documentation for more information.
You can also display the movie on TV using the iPod and either the Apple iPod AV cable or the Universal Dock with an S-video and audio cable (see iPod: TV Out support for more information).
Is the movie file size listed on the iTunes Store?
Yes
Can you begin playback while the movie is downloading?
Yes. How quickly playback begins depends on the on the speed of your Internet connection.
Can I watch the movie in QuickTime Player?
Yes.
Do movies support surround sound?
Yes. Movies include audio which is encoded using Dolby Surround which delivers multichannel audio when played using Dolby Pro Logic systems.
Can I listen to the audio of a movie through AirTunes technology with an AirPort Express?
No.
Can I use my iTunes Gift Card for purchasing a movie?
Yes.
If I buy a new iPod with video capability or an Apple TV, will I have to purchase the movie again?
No. KEYWORDS: ktech kitunes kituneswin kipod5 kipod6 kipodnano3 kitms kfaq katv Did this article help you?
It solved my issue...
Tell us what works for you.
It's good, but...
Report typos, inaccuracies, etc.
It wasn't helpful...
Tell us what would have helped. Home > Support
Visit the Apple Store online (1-800-MY-APPLE), visit a retail location, or find a reseller.
Site Map | Hot News | RSS Feeds | Contact Us
Copyright © 2008 Apple Inc. All rights reserved. Terms of Use | Privacy Policy
* Last Modified on: January 30, 2008
* Article: 304277
For information about iTunes Store movie rentals, read the iTunes Store Movie Rental FAQ.
* What regions are movies available for purchase?
* What are the minimum hardware and software requirements to purchase and play a movie?
* What iPod models will play movies?
* How much does a movie cost?
* How large is the average movie?
* How long will it take to download?
* Are previews available?
* What are the usage rights with movies?
* How does that backup experience work with movies?
* What is the scope of MPAA rating offerings?
* Will iTunes parental controls filter for this?
* What is the aspect ratio? Is there widescreen vs fullscreen? Can you choose?
* Will I notice a difference when I play a higher-resolution video on an iPod?
* Is there a limit to the number of movies I can store to an iPod or Apple TV?
* Are there chapter markers in the movies? Are they supported on iPod and/or iTunes?
* Can I watch downloaded movies on TV? How?
* Is the movie file size listed on the iTunes Store?
* Can you begin playback while the movie is downloading?
* Can I watch the movie in QuickTime Player?
* Do movies support surround sound?
* Can I listen to the audio of a movie through AirTunes technology with an AirPort Express?
* Can I use my iTunes Gift Card for purchasing a movie?
* If I buy a new iPod with video capability or an Apple TV, will I have to purchase the movie again?
What regions are movies available for purchase?
U.S. only.
What are the minimum hardware and software requirements to purchase and play a movie?
MAC
* iTunes 7.6 or later
* QuickTime 7.4 or later
* Mac OS X version 10.3.9 or later
* Macintosh with a 1GHz PowerPC G4 processor or better
* At least 256MB of RAM
* At least 16MB of Video RAM
* Broadband Internet connection (DSL/Cable/LAN)
PC
* iTunes 7.6 or later
* QuickTime 7.4 or later (included with iTunes 7.6 for Windows)
* 32-bit editions of Windows XP Service Pack 2 or Vista
* 64-bit editions of Windows Vista
* 2GHz Pentium class Windows-compatible PC
* At least 512MB of RAM
* At least 32MB of video RAM
* Broadband Internet connection (DSL/Cable/LAN)
What iPod models will play movies?
Movies can be played on iPhone, iPod touch, iPod classic, iPod nano (3rd generation), or iPod (5th generation).
Note: Rented movies are not supported on iPod (5th generation).
How much does a movie cost?
Movies typically range from $14.99 for new releases to $9.99 for most other movies.
How large is the average movie?
A 2-hour movie is about 1.5 GB.
How long will it take to download?
Depending on connection speeds, a standard movie could take anywhere between 20 minutes and 3 hours to download.
Are previews available?
The iTunes Store offers the ability to view a trailer for each movie.
What are the usage rights with movies?
You can transfer to five computers, sync with all the iPods you own, and burn to DVD for data archiving purposes only (not for DVD playback). You can also sync to up to five Apple TVs which don't count as one of your five computers.
How does that backup experience work with movies?
You can back up a movie with a DVD or hard drive. If you back up to a DVD, you can use the iTunes Backup feature, that will lead you through the backup process (choose FILE > BACKUP to Disc). To back up to an external hard drive, you simply drag the source movie files to the hard drive icon on your desktop or in My Computer.
What is the scope of MPAA rating offerings?
The iTunes Store uses the MPAA film rating system instituted by the Motion Picture Association of America. Movies from Rated G to Rated R are offered. There is also unrated content. No NC-17 rated movies are offered on the iTunes Store.
Will iTunes parental controls filter for this?
Parental controls set with the iTunes Store can be used to limit the purchase and preview of store content to a specified MPAA rating (example PG-13 and below).
What is the aspect ratio? Is there widescreen vs fullscreen? Can you choose?
The aspect ratio will vary.
Will I notice a difference when I play a higher-resolution video on an iPod?
Because iPod screens are smaller, you may not see a difference when viewing a higher resolution video on an iPod. However, you generally will notice a difference when viewing in iTunes on a larger monitor or when displaying video on TV.
Is there a limit to the number of movies I can store to an iPod or Apple TV?
The number of movies is limited by the available space on the iPod or Apple TV, and will vary by use.
Are there chapter markers in the movies? Are they supported on iPod and/or iTunes?
Chapters are supported on both the iPod and on iTunes, given that the file has chapter markers. The iTunes client has a new Chapters menu when the currently selected movie has chapters. On the iPod, the Next/Fast-forward and Previous/Rewind buttons will move you between chapters.
Can I watch downloaded movies on TV? How?
Yes, if you have a widescreen enhanced definition or high definition TV and a network with broadband Internet access, you can use Apple TV to easily view movies from your Mac or PC's iTunes library.
You can also connect your computer to your TV via audio and video cables. To connect audio, you simply get a Miniplug-to-RCA stereo audio cable and connect your headphone jack on your computer to the audio input on your TV or stereo (red for left and white for right audio channels). For video, if you have an S-video connection on your computer, you use an S-video cable to connect to the RCA jacks on your TV. If you have a VGA or DVI connection on your TV and your computer, you may be able to connect the display like a monitor. Check the TV and computer documentation for more information.
You can also display the movie on TV using the iPod and either the Apple iPod AV cable or the Universal Dock with an S-video and audio cable (see iPod: TV Out support for more information).
Is the movie file size listed on the iTunes Store?
Yes
Can you begin playback while the movie is downloading?
Yes. How quickly playback begins depends on the on the speed of your Internet connection.
Can I watch the movie in QuickTime Player?
Yes.
Do movies support surround sound?
Yes. Movies include audio which is encoded using Dolby Surround which delivers multichannel audio when played using Dolby Pro Logic systems.
Can I listen to the audio of a movie through AirTunes technology with an AirPort Express?
No.
Can I use my iTunes Gift Card for purchasing a movie?
Yes.
If I buy a new iPod with video capability or an Apple TV, will I have to purchase the movie again?
No. KEYWORDS: ktech kitunes kituneswin kipod5 kipod6 kipodnano3 kitms kfaq katv Did this article help you?
It solved my issue...
Tell us what works for you.
It's good, but...
Report typos, inaccuracies, etc.
It wasn't helpful...
Tell us what would have helped. Home > Support
Visit the Apple Store online (1-800-MY-APPLE), visit a retail location, or find a reseller.
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Copyright © 2008 Apple Inc. All rights reserved. Terms of Use | Privacy Policy
Wednesday, January 30, 2008
What to do if iPod can't be updated because the firmware file was corrupt or not found
WHAT TO DO IF IPOD CAN\'T BE UPDATED BECAUSE THE FIRMWARE FILE WAS CORRUPT OR NOT FOUND
* Last Modified on: January 30, 2008
* Article: 304309
Issue Or Symptom
iTunes may display a message that it could not update iPod because the iPod software update was corrupt or not found.
Products Affected
* iTunes 7 or later
* Any iPod
Solution
The message does not indicate that there is an issue with the iPod but that that iTunes was unable to read the iPod software update it uses to restore or update your iPod. You can delete the folder containing the iPod software update files so iTunes can download a new copy of the iPod software update.
Here are the steps to take if you get this message:
* Eject iPod and quit iTunes.
* Use Disk Utility in Mac OS X or run chkdsk in Windows to verify there are no other issues on your hard drive.
* Locate the iPod Software Updates folder:
* In Mac OS X, the folder is
/Users/username/Library/iTunes/iPod Software Updates
* In Windows Vista, the folder is
C:UsersusernameAppDataRoamingApple ComputeriTunesiPod Software Updates
* In Windows XP and Windows 2000, the folder is
C:Documents and SettingsyourusernameApplication DataApple ComputeriTunesiPod Software Updates
Note: If you don't see the files in Windows, turn on the Show hidden files option.
* Windows Vista: Open Computer and choose Folder and Search Options from the Organize menu.
Windows XP and 2000: Open My Computer and click Folder Options from the TOOLS menu. * Click the View tab.
* In the Advanced Settings pane, select the "Show hidden files and folders" button.
* Click OK.
* Drag the iPod Software Updates folder to the Trash or Recycle Bin.
* Connect iPod and open iTunes. You will need to be connected to the Internet to download the files.
Additional Information
The actual error message may look like this: THE IPOD "JOHN\'S IPOD" COULD NOT BE UPDATED BECAUSE THE FIRMWARE FILE WAS CORRUPT. KEYWORDS: ktech kitunes kituneswin kipod kipodwin kipod1 kipod2 kipod3 kipod4 kipodphoto kipodmini kipodmini2 kshuffle kshuffle2 kipodnano kipodnano2 kipodnano3 kipod5 kipod6 kwindows kwinxp kwinvista Did this article help you?
It solved my issue...
Tell us what works for you.
It's good, but...
Report typos, inaccuracies, etc.
It wasn't helpful...
Tell us what would have helped. Home > Support
Visit the Apple Store online (1-800-MY-APPLE), visit a retail location, or find a reseller.
Site Map | Hot News | RSS Feeds | Contact Us
Copyright © 2008 Apple Inc. All rights reserved. Terms of Use | Privacy Policy
* Last Modified on: January 30, 2008
* Article: 304309
Issue Or Symptom
iTunes may display a message that it could not update iPod because the iPod software update was corrupt or not found.
Products Affected
* iTunes 7 or later
* Any iPod
Solution
The message does not indicate that there is an issue with the iPod but that that iTunes was unable to read the iPod software update it uses to restore or update your iPod. You can delete the folder containing the iPod software update files so iTunes can download a new copy of the iPod software update.
Here are the steps to take if you get this message:
* Eject iPod and quit iTunes.
* Use Disk Utility in Mac OS X or run chkdsk in Windows to verify there are no other issues on your hard drive.
* Locate the iPod Software Updates folder:
* In Mac OS X, the folder is
/Users/username/Library/iTunes/iPod Software Updates
* In Windows Vista, the folder is
C:UsersusernameAppDataRoamingApple ComputeriTunesiPod Software Updates
* In Windows XP and Windows 2000, the folder is
C:Documents and SettingsyourusernameApplication DataApple ComputeriTunesiPod Software Updates
Note: If you don't see the files in Windows, turn on the Show hidden files option.
* Windows Vista: Open Computer and choose Folder and Search Options from the Organize menu.
Windows XP and 2000: Open My Computer and click Folder Options from the TOOLS menu. * Click the View tab.
* In the Advanced Settings pane, select the "Show hidden files and folders" button.
* Click OK.
* Drag the iPod Software Updates folder to the Trash or Recycle Bin.
* Connect iPod and open iTunes. You will need to be connected to the Internet to download the files.
Additional Information
The actual error message may look like this: THE IPOD "JOHN\'S IPOD" COULD NOT BE UPDATED BECAUSE THE FIRMWARE FILE WAS CORRUPT. KEYWORDS: ktech kitunes kituneswin kipod kipodwin kipod1 kipod2 kipod3 kipod4 kipodphoto kipodmini kipodmini2 kshuffle kshuffle2 kipodnano kipodnano2 kipodnano3 kipod5 kipod6 kwindows kwinxp kwinvista Did this article help you?
It solved my issue...
Tell us what works for you.
It's good, but...
Report typos, inaccuracies, etc.
It wasn't helpful...
Tell us what would have helped. Home > Support
Visit the Apple Store online (1-800-MY-APPLE), visit a retail location, or find a reseller.
Site Map | Hot News | RSS Feeds | Contact Us
Copyright © 2008 Apple Inc. All rights reserved. Terms of Use | Privacy Policy
Tuesday, January 29, 2008
iPhone and iPod touch: Sync limitation to Microsoft Outlook Contacts with non-cached Exchange mode
IPHONE AND IPOD TOUCH: SYNC LIMITATION TO MICROSOFT OUTLOOK CONTACTS WITH NON-CACHED EXCHANGE MODE
* Last Modified on: January 25, 2008
* Article: 307382
Issue Or Symptom
When Microsoft Outlook is configured for non-cached Exchange mode, syncing your Outlook Contacts to iPhone or iPod touch can result in only syncing about 536 Outlook contacts to the device.
Products Affected
* iPhone
* iPod touch
* Microsoft Outlook 2003
* Microsoft Outlook 2007
* Windows XP and Windows Vista
Solution
Please refer to Microsoft Outlook Office Assistant or Outlook Help on how to configure cached Exchange mode in Microsoft Outlook for your Microsoft Exchange Server account. When an Outlook account is configured for cached Exchange mode, Microsoft Outlook works with a local stored copy of your user data from Exchange Server. By configuring Microsoft Outlook to cached Exchange mode, your iPhone or iPod touch will sync all of your Microsoft Outlook contacts to the device. IMPORTANT: Information about products not manufactured by Apple is provided for information purposes only, and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information.
KEYWORDS: ktech kiphone kipodtouch 3pty Did this article help you?
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* Last Modified on: January 25, 2008
* Article: 307382
Issue Or Symptom
When Microsoft Outlook is configured for non-cached Exchange mode, syncing your Outlook Contacts to iPhone or iPod touch can result in only syncing about 536 Outlook contacts to the device.
Products Affected
* iPhone
* iPod touch
* Microsoft Outlook 2003
* Microsoft Outlook 2007
* Windows XP and Windows Vista
Solution
Please refer to Microsoft Outlook Office Assistant or Outlook Help on how to configure cached Exchange mode in Microsoft Outlook for your Microsoft Exchange Server account. When an Outlook account is configured for cached Exchange mode, Microsoft Outlook works with a local stored copy of your user data from Exchange Server. By configuring Microsoft Outlook to cached Exchange mode, your iPhone or iPod touch will sync all of your Microsoft Outlook contacts to the device. IMPORTANT: Information about products not manufactured by Apple is provided for information purposes only, and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information.
KEYWORDS: ktech kiphone kipodtouch 3pty Did this article help you?
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Friday, January 25, 2008
iPhone and iPod touch: "Cannot send" email message alerts
IPHONE AND IPOD TOUCH: "CANNOT SEND" EMAIL MESSAGE ALERTS
* Last Modified on: January 25, 2008
* Article: 307371
Issue Or Symptom
Manually moving or transferring mail messages into your Outbox for your email account on your iPhone or iPod touch and trying to send can result in erroneous "cannot send" alert messages to appear on the device.
For example, if you transfer a message that was sent to you from "John Smith" to your email account's Outbox, Mail will notice that there's a message in the Outbox, but it won't know what email account the message originated from. This can result in random "Cannot send" email alerts to appear repeatedly on the device.
Products Affected
* iPhone
* iPod touch (with January Software Upgrade)
Solution
Email messages that were manually transferred to the Outbox will no longer be present once the iPhone is in the state of reporting erroneous "cannot send" error alert messages.
A workaround to this is to force the Mail application to display those messages in the Outbox by placing the device in Airplane Mode for iPhone (or turn Wi-Fi OFF for iPod touch), and then try to send a message in Mail. This will force the mail message(s) to re-appear in the Outbox where you can then delete the message(s). Note that if you have multiple email accounts on your device, you may need to check each account for the Outbox.
Updating to iPhone software 1.1.3 or later reduces the likelihood of this occurring in the first place.
This document will be updated as more information becomes available. KEYWORDS: ktech kiphone kipodtouch Did this article help you?
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* Last Modified on: January 25, 2008
* Article: 307371
Issue Or Symptom
Manually moving or transferring mail messages into your Outbox for your email account on your iPhone or iPod touch and trying to send can result in erroneous "cannot send" alert messages to appear on the device.
For example, if you transfer a message that was sent to you from "John Smith" to your email account's Outbox, Mail will notice that there's a message in the Outbox, but it won't know what email account the message originated from. This can result in random "Cannot send" email alerts to appear repeatedly on the device.
Products Affected
* iPhone
* iPod touch (with January Software Upgrade)
Solution
Email messages that were manually transferred to the Outbox will no longer be present once the iPhone is in the state of reporting erroneous "cannot send" error alert messages.
A workaround to this is to force the Mail application to display those messages in the Outbox by placing the device in Airplane Mode for iPhone (or turn Wi-Fi OFF for iPod touch), and then try to send a message in Mail. This will force the mail message(s) to re-appear in the Outbox where you can then delete the message(s). Note that if you have multiple email accounts on your device, you may need to check each account for the Outbox.
Updating to iPhone software 1.1.3 or later reduces the likelihood of this occurring in the first place.
This document will be updated as more information becomes available. KEYWORDS: ktech kiphone kipodtouch Did this article help you?
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Copyright © 2008 Apple Inc. All rights reserved. Terms of Use | Privacy Policy
iPhone and iPod touch: Supported protocols for VPN
IPHONE AND IPOD TOUCH: SUPPORTED PROTOCOLS FOR VPN
* Last Modified on: January 24, 2008
* Article: 305723
This article covers the basics about the VPN protocols that iPhone and iPod touch support*. For making sure VPN is properly configured to work with iPhone or iPod touch, you should contact your network administrator or IT Department. You also might want to refer them to this article.
For VPN user authentication, iPhone and iPod touch support RSA SecureID and CRYPTOCard for 2-factor token authentication, and password based MS-CHAP version 2. For machine authentication, iPhone and iPod touch support Shared Secret.
Examples
If you are successfully using VPN in Mac OS X with a L2TP/IPSec configuration and you are using Password, RSA SecurID, or CRYPTOCard User Authentication methods, and Shared Secret key for Machine Authentication, then the same VPN configuration should work on iPhone or iPod touch. In addition, if you are using a Shared Secret key for Machine Authentication, it should work as well. The other User Authentication / Machine Authentication methods are not supported by iPhone or iPod touch.
Or, if you are successfully using VPN in Mac OS X with a PPTP configuration and you are using the Password or RSA SecurID User Authentication method, then the same VPN configuration should work on iPhone. The other User Authentication methods are not supported by iPhone or iPod touch.
If you have questions about what your VPN settings are or what your Shared Secret key is, you should contact your network administrator or IT Department.
For information on how to set up and use VPN, see the iPhone User's Guide:
www.apple.com/support/manuals/iphone
*Requires iPod touch software 1.1.3 (with January Software Upgrade) KEYWORDS: ktech kiphone kipodtouch Did this article help you?
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* Last Modified on: January 24, 2008
* Article: 305723
This article covers the basics about the VPN protocols that iPhone and iPod touch support*. For making sure VPN is properly configured to work with iPhone or iPod touch, you should contact your network administrator or IT Department. You also might want to refer them to this article.
For VPN user authentication, iPhone and iPod touch support RSA SecureID and CRYPTOCard for 2-factor token authentication, and password based MS-CHAP version 2. For machine authentication, iPhone and iPod touch support Shared Secret.
Examples
If you are successfully using VPN in Mac OS X with a L2TP/IPSec configuration and you are using Password, RSA SecurID, or CRYPTOCard User Authentication methods, and Shared Secret key for Machine Authentication, then the same VPN configuration should work on iPhone or iPod touch. In addition, if you are using a Shared Secret key for Machine Authentication, it should work as well. The other User Authentication / Machine Authentication methods are not supported by iPhone or iPod touch.
Or, if you are successfully using VPN in Mac OS X with a PPTP configuration and you are using the Password or RSA SecurID User Authentication method, then the same VPN configuration should work on iPhone. The other User Authentication methods are not supported by iPhone or iPod touch.
If you have questions about what your VPN settings are or what your Shared Secret key is, you should contact your network administrator or IT Department.
For information on how to set up and use VPN, see the iPhone User's Guide:
www.apple.com/support/manuals/iphone
*Requires iPod touch software 1.1.3 (with January Software Upgrade) KEYWORDS: ktech kiphone kipodtouch Did this article help you?
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Thursday, January 24, 2008
Syncing and Troubleshooting iPod Games
Syncing and Troubleshooting iPod Games
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Wednesday, January 23, 2008
iPhone and iPod touch email settings for common Internet Service Providers (ISPs) in the United Kingdom
IPHONE AND IPOD TOUCH EMAIL SETTINGS FOR COMMON INTERNET SERVICE PROVIDERS (ISPS) IN THE UNITED KINGDOM
* Last Modified on: January 23, 2008
* Article: 306986
This page offers information on how to set up your iPhone or iPod touch to access email from common Internet Service Providers (ISPs) in the United Kingdom. As ISPs provide Apple links to these settings, the table below will be updated. If your ISP is not listed, please refer to their website or contact them directly for information regarding your email settings.
Important:Please locate POP and SMTP server information from the links in the table below to enter into your iPhone or iPod touch. Please note, some links may not contain steps specific to iPhone or iPod touch. For iPhone customers only: To ensure your settings can be used on any network, you will want to first turn Wi-Fi off, if on, by choosing Settings > Wi-Fi and sliding it to Off, after the account has been set up you should turn Wi-Fi back on.
For iPhone customers only: Every ISP email account has to go through O2's Outgoing Mail Server "smtp.o2.co.uk" for sending mail. This will work for both Wi-Fi and EDGE connections. The Outgoing Mail Server needs to be configured with your O2 username and password. If you are a new customer, you received your O2 username and password for your account when you setup your O2 portal ID during the activation process. If you are an existing O2 customer, you should already have your O2 username and password information.
Example
Email address: [emailusername]@ispname.net
Password: [ISP-password]
Incoming Server: pop.ispname.net
Outgoing Server: smtp.o2.co.uk
Username: [o2username]@o2.co.uk
Password: [o2-password]
IMPORTANT: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website. Please contact the vendor for additional information. KEYWORDS: ktech kiphone 3pty kipodtouch Did this article help you?
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Copyright © 2008 Apple Inc. All rights reserved. Terms of Use | Privacy Policy
* Last Modified on: January 23, 2008
* Article: 306986
This page offers information on how to set up your iPhone or iPod touch to access email from common Internet Service Providers (ISPs) in the United Kingdom. As ISPs provide Apple links to these settings, the table below will be updated. If your ISP is not listed, please refer to their website or contact them directly for information regarding your email settings.
Important:Please locate POP and SMTP server information from the links in the table below to enter into your iPhone or iPod touch. Please note, some links may not contain steps specific to iPhone or iPod touch. For iPhone customers only: To ensure your settings can be used on any network, you will want to first turn Wi-Fi off, if on, by choosing Settings > Wi-Fi and sliding it to Off, after the account has been set up you should turn Wi-Fi back on.
| Internet Service Provider (ISP) | Other information |
| O2 Contact Number: 0800 230 0202 | Incoming Mail Server: mail.o2.co.uk Outgoing Mail Server: smtp.o2.co.uk |
| BT | Incoming Mail Server: mail.btinternet.com Outgoing Mail Server: smtp.o2.co.uk |
| Tiscali Contact Number: 0871 222 3311 | Incoming Mail Server: pop.tiscali.co.uk Outgoing Mail Server: smtp.o2.co.uk |
| Talk Talk Contact Number: 0870 087 8777 | Incoming Mail Server: mail.talktalk.net Outgoing Mail Server: smtp.o2.co.uk |
| Virgin Contact Number: 0845 454 1111 | Incoming Mail Server: mail.virgin.net Outgoing Mail Server: smtp.o2.co.uk |
| Orange Contact Number: 090 5050 0300 | Incoming Mail Server: pop.orangehome.co.uk Outgoing Mail Server: smtp.o2.co.uk |
| Freeserve | Incoming Mail Server: pop.freeserve.net Outgoing Mail Server: smtp.o2.co.uk |
For iPhone customers only: Every ISP email account has to go through O2's Outgoing Mail Server "smtp.o2.co.uk" for sending mail. This will work for both Wi-Fi and EDGE connections. The Outgoing Mail Server needs to be configured with your O2 username and password. If you are a new customer, you received your O2 username and password for your account when you setup your O2 portal ID during the activation process. If you are an existing O2 customer, you should already have your O2 username and password information.
Example
Email address: [emailusername]@ispname.net
Password: [ISP-password]
Incoming Server: pop.ispname.net
Outgoing Server: smtp.o2.co.uk
Username: [o2username]@o2.co.uk
Password: [o2-password]
IMPORTANT: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website. Please contact the vendor for additional information. KEYWORDS: ktech kiphone 3pty kipodtouch Did this article help you?
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Copyright © 2008 Apple Inc. All rights reserved. Terms of Use | Privacy Policy
Saturday, January 19, 2008
iTunes for Windows Vista: Distorted photos on device after syncing or blue screen error message on computer
ITUNES FOR WINDOWS VISTA: DISTORTED PHOTOS ON DEVICE AFTER SYNCING OR BLUE SCREEN ERROR MESSAGE ON COMPUTER
* Last Modified on: January 18, 2008
* Article: 306525
Issue
Windows Vista computers using Serial ATA (SATA) HD controllers may experience unexpected behavior when copying images to iPhone, iPod, or Apple TV. Some images synced from Windows Vista may have color banding or appear visually distorted. You may also see one of the following messages when syncing the image:
* "iTunes cannot copy the photo [photo name] because it cannot be displayed on the iPod."
* "The photos you are syncing cannot be encrypted."
* "Photos are not in an iPhone compatible format."
Additionally, iTunes may unexpectedly quit or become unresponsive or the computer may unexpectedly restart or show a blue screen error.
Products Affected
* All iPod models with a color display
* iPhone
* Apple TV
* iTunes 7.4.x and 7.5
* Windows Vista Home Premium 32-bit using an SATA HD controller
* Windows Vista Ultimate 32-bit using an SATA HD controller
Solution
Update to iTunes 7.6 or later (which will include the latest version of QuickTime).
If the issue continues after updating QuickTime, check to make sure you have the most recent drivers for your computer and the SATA HD controller. See this document for more information on updating drivers.
If the issue continues after updating drivers, disable ReadyBoost.
* Right-click the flash disk ReadyBoost is using and choose Properties from the shortcut menu.
* Click the ReadyBoost tab.
* Select "Do not use this device" and click OK.
If the above steps do not resolve the issue, a workaround you can use is to move the photos to a non-SATA HD and sync the images from that drive.
This document will be updated as more information becomes available.
IMPORTANT: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information. KEYWORDS: ktech kipod kipodwin kipodnano kipodnano2 kipod5 kipodnano3 kipod6 kipodtouch kiphone katv Did this article help you?
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Copyright © 2008 Apple Inc. All rights reserved. Terms of Use | Privacy Policy
* Last Modified on: January 18, 2008
* Article: 306525
Issue
Windows Vista computers using Serial ATA (SATA) HD controllers may experience unexpected behavior when copying images to iPhone, iPod, or Apple TV. Some images synced from Windows Vista may have color banding or appear visually distorted. You may also see one of the following messages when syncing the image:
* "iTunes cannot copy the photo [photo name] because it cannot be displayed on the iPod."
* "The photos you are syncing cannot be encrypted."
* "Photos are not in an iPhone compatible format."
Additionally, iTunes may unexpectedly quit or become unresponsive or the computer may unexpectedly restart or show a blue screen error.
Products Affected
* All iPod models with a color display
* iPhone
* Apple TV
* iTunes 7.4.x and 7.5
* Windows Vista Home Premium 32-bit using an SATA HD controller
* Windows Vista Ultimate 32-bit using an SATA HD controller
Solution
Update to iTunes 7.6 or later (which will include the latest version of QuickTime).
If the issue continues after updating QuickTime, check to make sure you have the most recent drivers for your computer and the SATA HD controller. See this document for more information on updating drivers.
If the issue continues after updating drivers, disable ReadyBoost.
* Right-click the flash disk ReadyBoost is using and choose Properties from the shortcut menu.
* Click the ReadyBoost tab.
* Select "Do not use this device" and click OK.
If the above steps do not resolve the issue, a workaround you can use is to move the photos to a non-SATA HD and sync the images from that drive.
This document will be updated as more information becomes available.
IMPORTANT: Information about products not manufactured by Apple is provided for information purposes only and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information. KEYWORDS: ktech kipod kipodwin kipodnano kipodnano2 kipod5 kipodnano3 kipod6 kipodtouch kiphone katv Did this article help you?
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Copyright © 2008 Apple Inc. All rights reserved. Terms of Use | Privacy Policy
Unknown Error (6) When restoring iPhone or iPod touch with iTunes
UNKNOWN ERROR (6) WHEN RESTORING IPHONE OR IPOD TOUCH WITH ITUNES
* Last Modified on: January 18, 2008
* Article: 307120
Issue Or Symptom
When trying to restore your iPhone or iPod touch with iTunes, you may see the following error message: "Unable to restore phone. Unknown error (6)"
Products Affected
* iPhone
* iPod touch
* iTunes 7.3 and later
Solution
Update to the latest version of iTunes. (In iTunes for Windows, choose Help > Check for Updates. On a Mac choose iTunes > Check for Updates .)
* Last Modified on: January 18, 2008
* Article: 307120
Issue Or Symptom
When trying to restore your iPhone or iPod touch with iTunes, you may see the following error message: "Unable to restore phone. Unknown error (6)"
Products Affected
* iPhone
* iPod touch
* iTunes 7.3 and later
Solution
Update to the latest version of iTunes. (In iTunes for Windows, choose Help > Check for Updates. On a Mac choose iTunes > Check for Updates .)
Thursday, January 17, 2008
64-bit editions of Windows Vista require iTunes 7.6 or later
64-BIT EDITIONS OF WINDOWS VISTA REQUIRE ITUNES 7.6 OR LATER
* Last Modified on: January 17, 2008
* Article: 301301
Windows Vista
iTunes 7.6 or later is supported with any 64-bit edition of Windows Vista. If you are using 7.5 or earlier, some features may or may not work correctly.
Follow these steps if you're not sure what version of Windows you have.
You can find this by choosing Start > Control Panels > System. Look for an identifier in the window that appears that says "system type"; if the value says "64 bit edition," make sure you're using iTunes 7.6 or later.
Note: The installer for 64-bit Vista is named iTunes64Setup.exe instead of iTunesSetup.exe. If you download the iTunes installer from iTunes.com using Vista 64 and the file is iTunesSetup.exe, your browser is likely not correctly identifying the OS as being Vista 64. Try downloading iTunes again using a different browser, like Internet Explorer.
Windows XP
iTunes is currently not supported in Windows XP Professional x64 Edition. Features may or may not work correctly. One example is reading or writing to an optical drive (CD-ROM, CD-RW, DVD-ROM, DVD-RW). It's also possible iTunes for Windows may not successfully install.
Follow these steps if you're not sure what version of Windows you have.
Open "My Computer" and choose About Windows from the Help menu. Look for an identifier that indicates "x64 edition" in the window that appears.
Windows 2000
See this document for information on what iTunes version is supported with Windows 2000.
This document will be updated when more information is available.
IMPORTANT: Information about products not manufactured by Apple is provided for information purposes only, and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information. KEYWORDS: kituneswin ktech 3pty kitunes kwinxp kwinvista kwindows kiphone kipodwin kipod6 kipodtouch Did this article help you?
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Copyright © 2008 Apple Inc. All rights reserved. Terms of Use | Privacy Policy
* Last Modified on: January 17, 2008
* Article: 301301
Windows Vista
iTunes 7.6 or later is supported with any 64-bit edition of Windows Vista. If you are using 7.5 or earlier, some features may or may not work correctly.
Follow these steps if you're not sure what version of Windows you have.
You can find this by choosing Start > Control Panels > System. Look for an identifier in the window that appears that says "system type"; if the value says "64 bit edition," make sure you're using iTunes 7.6 or later.
Note: The installer for 64-bit Vista is named iTunes64Setup.exe instead of iTunesSetup.exe. If you download the iTunes installer from iTunes.com using Vista 64 and the file is iTunesSetup.exe, your browser is likely not correctly identifying the OS as being Vista 64. Try downloading iTunes again using a different browser, like Internet Explorer.
Windows XP
iTunes is currently not supported in Windows XP Professional x64 Edition. Features may or may not work correctly. One example is reading or writing to an optical drive (CD-ROM, CD-RW, DVD-ROM, DVD-RW). It's also possible iTunes for Windows may not successfully install.
Follow these steps if you're not sure what version of Windows you have.
Open "My Computer" and choose About Windows from the Help menu. Look for an identifier that indicates "x64 edition" in the window that appears.
Windows 2000
See this document for information on what iTunes version is supported with Windows 2000.
This document will be updated when more information is available.
IMPORTANT: Information about products not manufactured by Apple is provided for information purposes only, and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information. KEYWORDS: kituneswin ktech 3pty kitunes kwinxp kwinvista kwindows kiphone kipodwin kipod6 kipodtouch Did this article help you?
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Copyright © 2008 Apple Inc. All rights reserved. Terms of Use | Privacy Policy
iPod touch: What to do if iTunes does not show Mail sync options
IPOD TOUCH: WHAT TO DO IF ITUNES DOES NOT SHOW MAIL SYNC OPTIONS
* Last Modified on: January 17, 2008
* Article: 307334
Issue Or Symptom
When installing the iPod touch January Software Upgrade for the first time, the Sync Mail accounts option may not appear in iTunes.
Products Affected
* iPod touch software 1.1.3
* iPod touch January Software Upgrade
* iTunes 7.6
Solution
Use this document to verify the iPod touch January Software Upgrade is installed. Then disconnect iPod touch from the computer and then reconnect iPod touch to the USB port.
Additional Information
* Last Modified on: January 17, 2008
* Article: 307334
Issue Or Symptom
When installing the iPod touch January Software Upgrade for the first time, the Sync Mail accounts option may not appear in iTunes.
Products Affected
* iPod touch software 1.1.3
* iPod touch January Software Upgrade
* iTunes 7.6
Solution
Use this document to verify the iPod touch January Software Upgrade is installed. Then disconnect iPod touch from the computer and then reconnect iPod touch to the USB port.
Additional Information
iTunes Store Movie Rental FAQ
ITUNES STORE MOVIE RENTAL FAQ
* Last Modified on: January 15, 2008
* Article: 307257
* How do I rent a movie?
* Which version of iTunes is required to rent movies?
* How long do I have to watch a rented movie?
* Where can I watch my rental?
* How many times can I view the movie?
* Can I use my iTunes Store credit to rent?
* How long will my movie take to download?
* Will rented movies have closed captioning or chaptering?
* Can I delete a rented movie before the expiration date?
* Can I play my rental on more than one device?
* What happens to my rented movie if don't watch it?
* Are rented movies available in HD?
How Do I Rent A Movie?
You can rent movies from iTunes and watch them with your Mac or Windows computer, iPhone, or video-enabled iPod (iPod touch, iPod nano (3rd generation), or iPod classic), or on your TV using your Apple TV. Browse the iTunes Store and look for movies with a Rent button, or check our Top Rentals charts to find top sellers. Once you click Rent, your movie will begin to download immediately. See this document for more information.
Which Version Of ITunes Is Required To Rent Movies?
Use iTunes 7.6 or later to make sure your iPod or iPhone has the most recent software updates.
How Long Do I Have To Watch A Rented Movie?
You have 30 days to watch your movie, and 24-hours to finish viewing the movie from the moment you start playing the movie. Once the rental period expires, the movie will disappear from your iTunes library. See "iTunes Store movie rental usage rights" for more information.
Where Can I Watch My Rental?
If rented on the computer, you can watch your rental on that computer, or transfer it to your iPhone, iPod touch, iPod classic, or iPod nano (3rd generation), or on your TV using your Apple TV.
How Many Times Can I View The Movie?
Once you start watching your movie, you can view the rented movie as many times as you wish within the 24-hour period.
Can I Use My ITunes Store Credit To Rent?
Yes, you can use your iTunes Store credit to rent movies or to purchase movies, music, TV shows, or audiobooks.
How Long Will My Movie Take To Download?
The download time depends on the speed of your Internet connection. Check this document for an estimate of download times.
Will Rented Movies Have Closed Captioning Or Chaptering?
Most movies will have chapters and movies that feature closed captioning will have the closed captioning graphic (
) on the movie page.
Can I Delete A Rented Movie Before The Expiration Date?
You can delete the movie prior to the expiration date if you want to make more space on your hard drive, iPod or iPhone. The movie will automatically disappear from your iTunes library or device 24-hours after you've begun viewing it.
Can I Play My Rental On More Than One Device?
If you download a rented movie on your computer, you can transfer it to your Apple TV, iPod, or iPhone. Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only be viewed on one device at a time. If you rent the movie on your Apple TV, it is not transferable to any other device and you must watch it on your Apple TV.
What Happens To My Rented Movie If Don\'t Watch It?
If you don't watch your rented movie, it will expire in 30 days and disappear from your iTunes library. You will need to rent it again in order to watch it.
Are Rented Movies Available In HD?
Yes, select movies are available for rental in HD. You can only rent and view HD movies with your Apple TV. KEYWORDS: ktech kitms kitunes kituneswin kipod6 kipodnano3 kipodtouch kiphone katv Did this article help you?
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* Last Modified on: January 15, 2008
* Article: 307257
* How do I rent a movie?
* Which version of iTunes is required to rent movies?
* How long do I have to watch a rented movie?
* Where can I watch my rental?
* How many times can I view the movie?
* Can I use my iTunes Store credit to rent?
* How long will my movie take to download?
* Will rented movies have closed captioning or chaptering?
* Can I delete a rented movie before the expiration date?
* Can I play my rental on more than one device?
* What happens to my rented movie if don't watch it?
* Are rented movies available in HD?
How Do I Rent A Movie?
You can rent movies from iTunes and watch them with your Mac or Windows computer, iPhone, or video-enabled iPod (iPod touch, iPod nano (3rd generation), or iPod classic), or on your TV using your Apple TV. Browse the iTunes Store and look for movies with a Rent button, or check our Top Rentals charts to find top sellers. Once you click Rent, your movie will begin to download immediately. See this document for more information.
Which Version Of ITunes Is Required To Rent Movies?
Use iTunes 7.6 or later to make sure your iPod or iPhone has the most recent software updates.
How Long Do I Have To Watch A Rented Movie?
You have 30 days to watch your movie, and 24-hours to finish viewing the movie from the moment you start playing the movie. Once the rental period expires, the movie will disappear from your iTunes library. See "iTunes Store movie rental usage rights" for more information.
Where Can I Watch My Rental?
If rented on the computer, you can watch your rental on that computer, or transfer it to your iPhone, iPod touch, iPod classic, or iPod nano (3rd generation), or on your TV using your Apple TV.
How Many Times Can I View The Movie?
Once you start watching your movie, you can view the rented movie as many times as you wish within the 24-hour period.
Can I Use My ITunes Store Credit To Rent?
Yes, you can use your iTunes Store credit to rent movies or to purchase movies, music, TV shows, or audiobooks.
How Long Will My Movie Take To Download?
The download time depends on the speed of your Internet connection. Check this document for an estimate of download times.
Will Rented Movies Have Closed Captioning Or Chaptering?
Most movies will have chapters and movies that feature closed captioning will have the closed captioning graphic (
) on the movie page. Can I Delete A Rented Movie Before The Expiration Date?
You can delete the movie prior to the expiration date if you want to make more space on your hard drive, iPod or iPhone. The movie will automatically disappear from your iTunes library or device 24-hours after you've begun viewing it.
Can I Play My Rental On More Than One Device?
If you download a rented movie on your computer, you can transfer it to your Apple TV, iPod, or iPhone. Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only be viewed on one device at a time. If you rent the movie on your Apple TV, it is not transferable to any other device and you must watch it on your Apple TV.
What Happens To My Rented Movie If Don\'t Watch It?
If you don't watch your rented movie, it will expire in 30 days and disappear from your iTunes library. You will need to rent it again in order to watch it.
Are Rented Movies Available In HD?
Yes, select movies are available for rental in HD. You can only rent and view HD movies with your Apple TV. KEYWORDS: ktech kitms kitunes kituneswin kipod6 kipodnano3 kipodtouch kiphone katv Did this article help you?
It solved my issue...
Tell us what works for you.
It's good, but...
Report typos, inaccuracies, etc.
It wasn't helpful...
Tell us what would have helped. Home > Support
Visit the Apple Store online (1-800-MY-APPLE), visit a retail location, or find a reseller.
Site Map | Hot News | RSS Feeds | Contact Us
Copyright © 2008 Apple Inc. All rights reserved. Terms of Use | Privacy Policy
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