iPhone and iPod touch: Not able to check Gmail after updating to iTunes 7.6

IPHONE AND IPOD TOUCH: NOT ABLE TO CHECK GMAIL AFTER UPDATING TO ITUNES 7.6

* Last Modified on: February 06, 2008

* Article: 307426

Issue Or Symptom

If you have iTunes 7.5 and sync your Gmail POP settings to your iPhone or iPod touch with software version 1.1.3, updating to iTunes 7.6 may result in not being able to check mail on your Gmail account because the POP account settings were not changed to IMAP. You may see the following error message: "Cannot Get Mail
The connection to the server "imap.gmail.com" failed"

Products Affected

* iPhone
* iPod touch
* iTunes 7.5
* iTunes 7.6

Solution

To prevent this, update to the latest version of iTunes such as iTunes 7.6 or later, prior to updating your iPhone or iPod touch to software version 1.1.3 or higher and then sync your Gmail account settings to the iPhone.

Use these steps if you have already updated your iPhone or iPod touch to software version 1.1.3 and are experiencing issues with your Gmail account after updating from iTunes 7.5 to iTunes 7.6:

* Delete the Gmail account on the iPhone. Choose Settings > Mail > your Gmail account and tap Delete Account.
* Connect the device to the computer and select it in iTunes.
* Click the "Info" tab and scroll down to the Advanced section.
* Select the checkbox for Mail Accounts under "Replace Information on this iPhone" or "Replace Information on this iPod touch" depending on your device and then sync your device using iTunes 7.6 or higher to re-create your Gmail account settings. You will need to re-enter your Gmail account password on the device.

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