Actually, T-Mobile does a few things right. But yet again, America's fourth-largest carrier received accolades from J.D. Power and Associates for its customer service. For the fifth consecutive reporting period (I'm not exactly sure what constitutes a "reporting period"), T-Mobile had the highest rating for positive customer care experiences. It also had the highest retail sales satisfaction for the fifth consecutive period and the highest business customer service satisfaction for the second period. As for the other carriers Verizon Wireless came in second place, AT&T and Alltel tied for third and Sprint Nextel came in last.
With T-Mobile constantly taking the title we admit that this contest is beginning to get a little boring. And though I commend T-Mobile for taking the prize, I'm interested if T-Mobile customers actually agree. So please leave your comments below and tell me what you think.
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